Troubleshoot a broken webpage
Situation
A webpage appears to be "broken" -- some content is not loading at all, or the text/pictures/icons are not displaying correctly, however there is no blockpage to indicate what the issue may be.
How to Troubleshoot
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Identify your IP address (Local Device) or your filter username (Remote Device)
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Open a new browser window and visit the Realtime Log Viewer in the DrawBridge Console (Network Access / Troubleshooting / Realtime Log Viewer)
Note: access requires realtime log viewer permissions! See Console Reference Docs for more information.
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Enter your IP address or Remote Device filter username, and tap Refresh Line Stream
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Back in the original browser tab with the broken website, tap the page reload button
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Watch the Realtime Log Viewer and identify the blocking traffic
Resolution
Add the domain(s) in question to the Always Allow via the Access Policy Dashboard Allow; Website button, reloading the filter as-needed to apply the changes. See HowTo doc: Allow a specific website.
Conclusion
Is this something that should be fixed for everyone? Send links screenshots of the broken webpage to support@compassfoundation.io with the details of the problem you encountered, and how you resolved it. The Page Classifying team will review the data for possible inclusion in a ruleset update.