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Remote Devices

Displays a list of remote devices (if any) that can connect through your DrawBridge from "outside" your network -- from the public Internet.

Create a Remote device by clicking the + button in the upper right corner of the Remote Devices list view.

Remote Device record

Select any remote device record by tapping the username shown in the Filter Username column to see an individual device record. The individual Remote Device record displays several parameters:

  • Company: the Company associated with the Device; see the Accounts section for more information
  • Console User: the Person record associated with the Remote Device
  • Filter Username: the unique username this Device uses when performing the authentiation handshake with the DrawBridge; this must either match or begin with the username of the associated Console User/Person
  • Email: the email address of the associated Person record
  • Status: this device record is: Active or Inactive
  • Canonical ID: the global unique identifier for this Remote Device; used for synchronization
  • Contact CID: the global unique identifier of the associated Person record; used for sychronization
  • Last Active: the timestamp of the last filter traffic recorded for this device
  • Device Type: the type of hardware, such as Laptop, Smartphone, Tablet, and so forth
Informational Tabs

  • Authentication: Additional parameters used to identify the device to streamline authentication. See Why do I need to have a Port/Platform/ExternalNetwork set for a Remote Device? in the FAQ below.

    Also displayed are:

    • User URL: a link that can be visited in a browser on the device to authenticate its public IP with the DrawBridge
    • PAC URL: Proxy Auto-Configuration: a spec-compliant URL that can be used by major operating systems to programatically fetch proxy settings

  • Auth Activity:

  • Access Policies: a list of Access Policies that are applied to this device. (see Network Access for more information on Access Policies) This list is generated based on the membership of the Device in a particular Device Group, a component of an Access Policy. The exact Access Policy can be visited by clicking the link in the list under the Name column, or, you can view all Access Policies for your company by clicking the Access Policies/Access Policy Dashboard button to the right.

  • Permissions: a list of Console Permission Groups that this Remote Device User is a member of. (Permits or does Not Permit the submision of an AutoFix, for example)

Device Group Membership

A remote device is always part of the alldevices Device Group of the associated Company. A remote device can be associated with an unlimited number of Device Groups. See the Device Groups page for further information.

Record menu options

The "hamburger" menu located in the upper right of the Local Device record page offers several actions:

  • Update Personal Details: edit the information of the associated Person record
  • Set Console Password: set a DrawBridge Console password for this Remote Device User
  • Add Group Membership: add this Remote Device User to a Console Permission Group (see Informational Tabs: Permissions, above)
  • View Realtime Log Lines: jump to the Realtime Log Viewer, with the data view limited to this device
  • Today's Log Lines: jump to the the Reports module with the device pre-selected in data views
  • Record Activity Stream: view the changelog for this Device record

FAQs

Q: Why does the Last Active timestamp not line up with the known usage of the Remote Device?

A:

Q: Why do Remote Devices need to be authenticated?

A: article explaining the dangers of hackers, script kiddies, and the responsibility you'd incur if they connected on your internet connection. Reference DMCA/anti-piracy.

Q: Why do I need to have a Port/Platform/ExternalNetwork set for a Remote Device?

A: article explaining mobile hiccups and Assumed Authentication

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