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Remote Devices

Displays a list of remote devices (if any) that can connect through your DrawBridge from "outside" your network -- from the public Internet.

Create a Remote device by clicking the + button in the upper right corner of the Remote Devices list view.

Remote Device record

Select any remote device record by tapping the username shown in the Filter Username column to see an individual device record. The individual Remote Device record displays several parameters:

  • Company: the Company associated with the Device; see the Accounts section for more information
  • Console User: the Person record associated with the Remote Device
  • Filter Username: the unique username this Device uses when performing the authentiation handshake with the DrawBridge; this must either match or begin with the username of the associated Console User/Person
  • Email: the email address of the associated Person record
  • Status: this device record is: Active or Inactive
  • Canonical ID: the global unique identifier for this Remote Device; used for synchronization
  • Contact CID: the global unique identifier of the associated Person record; used for sychronization
  • Last Active: the timestamp of the last filter traffic recorded for this device
  • Device Type: the type of hardware, such as Laptop, Smartphone, Tablet, and so forth
Informational Tabs

  • Authentication: Additional parameters used to identify the device to streamline authentication. See Why do I need to have a Port/Platform/ExternalNetwork set for a Remote Device? in the FAQ below.

    Also displayed are:

    • User URL: a link that can be visited in a browser on the device to authenticate its public IP with the DrawBridge
    • PAC URL: Proxy Auto-Configuration: a spec-compliant URL that can be used by major operating systems to programatically fetch proxy settings

  • Auth Activity:

  • Access Policies: a list of Access Policies that are applied to this device. (see Network Access for more information on Access Policies) This list is generated based on the membership of the Device in a particular Device Group, a component of an Access Policy. The exact Access Policy can be visited by clicking the link in the list under the Name column, or, you can view all Access Policies for your company by clicking the Access Policies/Access Policy Dashboard button to the right.

  • Permissions:

Device Group Membership

A remote device is always part of the alldevices Device Group of the associated Company. A remote device can be associated with an unlimited number of Device Groups. See the Device Groups page for further information.

Record menu options

The "hamburger" menu located in the upper right of the Local Device record page offers several actions:

  • Update Personal Details: ...
  • Set Console Password: ...
  • Add Group Membership: ...
  • View Realtime Log Lines: ...
  • Today's Log Lines: a shortcut to the the Reports module with the device pre-selected in data views
  • Record Activity Stream: view the changelog for this Device record

FAQs

Q: Why does the Last Active timestamp not line up with the known usage of the Remote Device?

A:

Q: Why do Remote Devices need to be authenticated?

A: article explaining the dangers of hackers, script kiddies, and the responsibility you'd incur if they connected on your internet connection. Reference DMCA/anti-piracy.

Q: Why do I need to have a Port/Platform/ExternalNetwork set for a Remote Device?

A: article explaining mobile hiccups and Assumed Authentication

Todo; From marvin's apple dictation docs-writing session:

Device groups. The device groups section of the console indicates the groups of devices and access policies or filter configurations can be applied to a remote device or a local device can be present in one or more device groups which can then have filter policies applied. The device groups list simply displays a list of all the available device groups on the system for your login if there are multiple companies listed on your drawbridge and you have the correct traditions you will see all device groups from all companies click the drop-down menu to display what local devices Internet devices are members of that particular device group as well as any related access policies.

Apps. SSL Certs. The SSL Certs menu gives you the operating system options for various security certificates required by the drawbridge different operating systems require different types of certificate and coding and this menu gives you the appropriate certificate for your operating system click the appropriate operating system for your use case and follow the instructions so that you do not encounter security warnings in your browsers.

Apps. External networks. The external networks menu gives a list of all available external networks that can be assigned to remote devices for remote device and syndication purposes this list is generally managed by compass and will not require you to edit it we suggest if you know of a new network that should be listed you offer or send a support ticket to compass to have this network added to all drawbridges.

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